This year’s recipient of the James Toner Service Excellence Award is Tricia McKnight. Tricia is recognized for her commitment, passion and dedication to SPE’s volunteer leaders. Through her efforts, the Leadership Services Department has been able to offer new services to make the job of a volunteer a little easier. She recently added to her workload, picking up Divisions, SIGs and Student Chapters in addition to Sections. Even with all these new organizations to support, Tricia’s constant attention to the needs of members has been impressive.

Tricia embraces change, evaluating current procedures to ensure they are the most efficient, or developing new ones to better serve members. She trains volunteers on the resources available to them – she developed the NewsBrief service – redesigned the leadership services webpage - and resolves problems for volunteers in an efficient and timely manner.

Based on her tireless efforts to ensure that the needs of SPE leaders are met, for her innovative ideas on new ways to meet member needs, and her pleasant, willing attitude of help and support to SPE leaders, Tricia McKnight is presented with the 2007 James Toner Service Excellence Award.