James Toner Service Excellence Award
Previous Winners
The James Toner Service Excellence Award was established in 2004 to recognize a one-time or sustained demonstration of extraordinary customer service performance and/or behaviors by an SPE staff member or volunteer, within or on behalf of the Society. It is awarded annually and named after long-time SPE staff member Jim Toner, now retired. Sponsored by SPE Past President Norman Fowler, the award consists of a plaque and an honorarium of $100.
This year’s recipient of the James Toner Service Excellence Award is Tricia McKnight. Tricia is recognized for her commitment, passion and dedication to SPE’s volunteer leaders. Through her efforts, the Leadership Services Department has been able to offer new services to make the job of a volunteer a little easier. She recently added to her workload, picking up Divisions, SIGs and Student Chapters in addition to Sections. Even with all these new organizations to support, Tricia’s constant attention to the needs of members has been impressive.
Tricia embraces change, evaluating current procedures to ensure they are the most efficient, or developing new ones to better serve members. She trains volunteers on the resources available to them – she developed the NewsBrief service – redesigned the leadership services webpage - and resolves problems for volunteers in an efficient and timely manner.
Based on her tireless efforts to ensure that the needs of SPE leaders are met, for her innovative ideas on new ways to meet member needs, and her pleasant, willing attitude of help and support to SPE leaders, Tricia McKnight is presented with the 2007 James Toner Service Excellence Award.
2006: Yetty Pauwels, SPE Europe, Doris Thoren, SPE
2005: Tobi Gebauer, Senior Manager, Membership, SPE
2004: Gail Bristol, Managing Director, The SPE Foundation
The James Toner Service Excellence Award was established in 2004 to recognize a one-time or sustained demonstration of extraordinary customer service performance and/or behaviors by an SPE staff member or volunteer, within or on behalf of the Society. It is awarded annually and named after long-time SPE staff member Jim Toner, now retired. Sponsored by SPE Past President Norman Fowler, the award consists of a plaque and an honorarium of $100.
This year’s recipient of the James Toner Service Excellence Award is Tricia McKnight. Tricia is recognized for her commitment, passion and dedication to SPE’s volunteer leaders. Through her efforts, the Leadership Services Department has been able to offer new services to make the job of a volunteer a little easier. She recently added to her workload, picking up Divisions, SIGs and Student Chapters in addition to Sections. Even with all these new organizations to support, Tricia’s constant attention to the needs of members has been impressive.
Tricia embraces change, evaluating current procedures to ensure they are the most efficient, or developing new ones to better serve members. She trains volunteers on the resources available to them – she developed the NewsBrief service – redesigned the leadership services webpage - and resolves problems for volunteers in an efficient and timely manner.
Based on her tireless efforts to ensure that the needs of SPE leaders are met, for her innovative ideas on new ways to meet member needs, and her pleasant, willing attitude of help and support to SPE leaders, Tricia McKnight is presented with the 2007 James Toner Service Excellence Award.
2006: Yetty Pauwels, SPE Europe, Doris Thoren, SPE
2005: Tobi Gebauer, Senior Manager, Membership, SPE
2004: Gail Bristol, Managing Director, The SPE Foundation
