FAQ — SPE Member Not Receiving Email

If an email was not received, it might be due to the following:

  • Unsubscribed from receiving SPE emails.

    • If this is the case, send an email to pmatos@4spe.org and provide the following:
      • Email address used in SPE account
      • Name as provided to SPE
      • Address to verify SPE member's record
      • NOTE: approval of email reinstatement is required within the email. The permission must come from the email that needs to be re-subscribed. Without this approval, the email cannot be reinstated.
        This written approval is required in written form (email is acceptable, no signature required) for GDPR (Europe), CAN-SPAM (United States), CASL (Canada) & CCPA (California) anti-spam laws.
        Verbal approvals cannot be accepted at this time.
  • SPE Membership expired.

  • The person is not a member of the SPE Chapter the email was targeted and deployed to in the first place.

    • Double-check the Chapter’s membership roster and if this is the case, have the person contact SPE Customer Relations to resolve the issue.
  • The person is not a member of the SPE Community.

    • Contact SPE Customer Relations to check the active status of the SPE Community, and to double-check their membership in the SPE Community.
  • The email was successfully sent but landed inside the spam folder.

  • The email was successfully sent but was blocked by the company’s anti-spam service (ex. Barracuda).

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