SPE COURSE: Discovering Unmet Customer Needs – A Fundamental Tool for Success in the Plastics Industry - Session 1

  Course

Discovering Unmet Customer Needs – A Fundamental Tool for Success in the Plastics Industry

  June 17, 2025
  11:00 AM to 12:00 PM EDT.
  Online

Discovering Unmet Customer Needs – A Fundamental Tool for Success in the Plastics Industry
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  Agenda

June 17, 2025
Duration: 1 Hour

  Resources

  • TBA

  Session 1


 
Level: Beginner to Intermediate
 
Total Hours: 1 Hour
 
Streaming access on desktop and mobile browsers

  Instructor

Daniel Walker, Ph.D.
Consultant
Poly Flex, part of Nefab Group
  LinkedIn

Dr. Daniel Walker has been developing his skills in problem-solving, innovation, and culture change for several decades. He is a certified Six Sigma black belt. He holds a BS in Plastics Engineering Technology, an MS in Management, Strategy, and Leadership, and a PhD in Business Management. His doctoral research focused on organizational change and innovation. Nearly two decades ago, he developed a seven-step process to identify unmet customer needs, and as a consultant, he has shared it with clients across multiple industries. He is a dynamic instructor who strongly believes in engaging his students in the learning experience through interactive, facilitated workshops.


  Questions? Contact:

For questions, contact Iván D. López.


This educational program is provided as a service of SPE. The views and opinions expressed on this or any SPE educational program are those of the Speaker(s) and/or the persons appearing with the Speaker(s) and do not necessarily reflect the views and opinions of the Society of Plastics Engineers, Inc. (SPE) or its officials, employees or designees. To comment or to present an opposing or supporting opinion, please contact us at info@4SPE.org.

Refund Policy

Full refund 30 days prior to the event start date. Please contact customerrelations@4spe.org for assistance with registration.

Copyright & Permission to Use

SPE may take photographs and audio/video recordings during the conference, pre-conference meetings and receptions that may include attendees within sessions, networking areas, exhibition areas, and other areas associated with the conference both inside and outside of the venue. By registering for this event, all attendees are providing permission for SPE to use this material at its discretion on SPE's websites, marketing materials, and publications. SPE retains ownership of copyright to all photographs and audio/video recording obtained at this event and attendees may request copies of any material in which they are included.

Anti-Trust Statement

  1. No discussion among members, volunteers, or staff, which attempts to arrive at any agreement regarding prices, terms or conditions of sale, distribution, volume, territories, or customers;
  2. No activity or communication which might be construed as an attempt to prevent any person or business entity from gaining access to any market or customer for goods or services or any business entity from obtaining services or a supply of goods;
  3. No activity or communication which might be construed as an agreement to refrain from purchasing or using any materials, equipment, services or supplies of or from any supplier; or
  4. No other activity which violates anti-trust or applicable laws aimed at preventing unfair competition.
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